Drinkwell 360™ & Ceramic Replacement Pump

SKU# PAC00-13206

FREE SHIPPING (on orders over $50)
This item qualifies for free shipping.
Not satisfied with your PetSafe product? Return it within 30 days for a refund. View Return Policy


Replacement pump and U.S. adaptor for most Drinkwell® fountains including stainless steel, ceramic, and the Multi-Tier Fountain. This pump has a 90-day warranty.

This pump is not compatible with Drinkwell Original, Platinum, Big Dog, Outdoor Dog, and Everflow fountains.

   Have a question about this product? We're happy to help! Send us your question now.


  • Compatible with:
    • Drinkwell Multi-Tier Fountain (DMLR-PLAS)
    • Drinkwell 360 Plastic Fountain (D360-RE)
    • Drinkwell 360 Stainless Steel Fountain (PWW00-13705)
    • Drinkwell Lotus Fountain (PWW00-13709)
    • Drinkwell Zen Fountain (DSTEEL)
    • Drinkwell Avalon Fountain (PWW00-13905)
    • Drinkwell Pagoda Fountain (PWW00-13907)
  • Part Numbers: SP-400LV

System Includes

  • 1 pump
  • 1 U.S. adaptor

Drinkwell 360™ & Ceramic Replacement Pump

15 Customer Reviews

66% 100% 15
Ratings Breakdown
15 reviews
5 star
4 star
3 star
2 star
1 star

Add your Drinkwell 360™ & Ceramic Replacement Pump review:
  1 2 3 4 5
  • Max 2000 characters

The pump stopped working after 1 year. Need to replace. I guess with the pump on all the time it can not handle the workload. The fountain is great just need the pump to keep going.

PETSAFE RESPONSE: Thanks for sharing your experience with us, Thomas! We're sorry to hear your pump has stopped working. There is no set lifespan for the pumps, but we do have some information to help keep your pump working as long as possible! If you weren't aware, your pump comes apart for cleaning. Even with using the filters, it's possible for hair or other debris to find its way into the pump and wrap around the part which turns and draws in the water. On average, we recommend cleaning the fountains about once a week and taking apart and cleaning the pump every 2 weeks. You can view a short video showing how to do this by copying and pasting the link below into your browser:

When you have the pump apart, clean the pieces individually with a a small brush such as one from the Drinkwell Fountain Cleaning Kit (item CKPH). On occasion, you may want to soak the pieces in a 50/50 mix of hot water and white vinegar to help remove any mineral or saliva build up. It may not be visible, but this type of build up can impact the function of a pump. You can also dab a small amount of an edible oil, such as olive oil, to the magnetic end of the impeller. This will lubricate it and help the impeller move freely in the pump. If you continue to have any problems with your pump, please feel free to give PetSafe Customer Care a call at 1-866-738-4379​. We are happy to help in any way possible! Our hours are are Monday through Friday 8:00 A.M. to 8:00 P.M. Eastern and Saturdays 9:00 A.M. to 5:00 P.M. Eastern.

I have the Drinkwell 360 and I bought it about a year ago, and now have to replace the pump. I clean it regularly and have noticed that the water flow in the last 3 months has continually declined, to where it dribbles out of the fountain head.

I honestly thought I was buying a quality product and having to replace the pump after a year is not what I expected at all.


We apologize for the issues you've had with your fountain, Joy! Please ensure that, when you are cleaning the fountain, you are fully disassembling the pump (including removing the impeller) and cleaning it out. Even if the pump looks clean when you take it apart, many times saliva or mineral buildup, which is invisible to the naked eye, is what is clogging up the pump and must be scrubbed or brushed out rather than simply rinsed. This very commonly leads people to assume that the pump is clean when in reality it is still clogged.

Please copy and paste the link below to view a video of this process:

If the above steps do not solve the issue, please give us a call at the number 1-866-738-4379​ and we would be happy to assist you. We are available from 8 AM-8 PM EST Monday-Friday and 9 AM-5 PM EST on Saturdays.

I bought the fountain in August 2014. It is September 2015 and I need another one. I have used only distilled water and have cleaned it in accordance with the directions weekly (yes, I read and followed all the instructions in the manual, watched the Youtube and read what the customer service emailed me). The longest it has gone without cleaning was 10 days when my house-sitter did not clean it out. This pump should be more reliable than that! Unfortunately my cats love the water coming from the fountain so I am rely in a dilemma.

PETSAFE RESPONSE: We're sorry to hear you've had such difficulties with the pump for your fountain, Mary Lou! If disassembling and cleaning the individual pieces of the pump hasn't resolved the issue you are experiencing, please give our Customer Care Center a call at 1-800-732-2677 and we will be happy to see how we can help. Our office hours are Monday through Friday from 8:00 A.M. to 8:00 P.M. Eastern and Saturdays from 9:00 to 5:00 Eastern.

View All 15 Reviews